Frequently Asked Questions
Everything you need to know about shopping with ShopHeart.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure you find the perfect fit the first time.
Do you offer international shipping?
Yes, ShopHeart ships to over 50 countries worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my ShopHeart garments?
To maintain the quality of your clothes, we recommend following the care label instructions inside each piece. Generally, washing in cold water and air drying is best for longevity.